With more than 25 years of experience, we design and integrate ecosystems that connect your physical and digital contact points, allowing for a unique and transformative customer experience. Our portfolio includes Productivity, DPA, Customer Experience and Branch Management solutions, all backed by excellent service that guarantees continuity and results. We are located in 8 Latin American countries and have alliances with the main technology providers in the world. Our solutions are customized and designed to meet the highest quality standards. In addition, as part of Aura Alliance, we offer global coverage that allows us to support you in your projects, no matter where your operation is located.
We believe in creating integrations that simplify processes, improve customer experience, and boost your company's results.
Make it simple, make it Belltech.
Success stories
Through our efforts, we have achieved important milestones with various clients. Learn more about our collaborations here.
Self-Service Branch for Starken
In 2021, Starken implemented its first 24/7 automated service in Chile for the pickup and delivery of parcels. The HUB branch in Las Condes, equipped with self-service totems, allows shipments to be delivered in less than a minute, reducing waiting times for users. Belltech supported the project with customized solutions, adapting to each challenge and ensuring a digitalized, fast and simple experience for customers.
- First 24/7 automated branch in Chile.
- Significant reduction in waiting times.
- Increase in customer satisfaction.
CL
Nicolás Morelli Wolf | Innovation Manager at Starken
Automation and Operational Efficiency.
In 2021, COFIDE implemented RPA together with Belltech to automate processes in Collections and Disbursements. This agile and transversal solution allowed to reduce work time from 4.5 to 2.2 hours per day per operation, minimizing the risk of errors and reducing costs. By optimizing the management of repetitive tasks, employees were able to allocate their efforts to tasks with higher added value, improving efficiency and time management. The project boosted COFIDE's digital transformation and laid the foundation for future initiatives.
- Improvements in cost efficiency.
- Increased productivity.
- Significant reduction in time spent on daily tasks.
- Minimization of errors and optimization of processes.
PR
Mónica Angulo | IT Assistant Manager
Flexibility and Growth of its Trading Desk
Banco BIND, in collaboration with Belltech, implemented an innovative solution for its trading desk through the use of Soft Turret. This technology, together with 25 state-of-the-art turrets and the BT Trading solution, allowed traders to operate in an agile, independent and remote manner, optimizing productivity and security. The project aimed to continue growing the bank's trading desk, increasing trader positions and consolidating its leadership in innovation and financial services.
- Increased agility and productivity.
- Technological update and continued growth of the trading desk
- Efficiency improvements.
AR
Nelson Rodríguez | Head of Client Services, IT.
TAG Smart Self-Service Project and Self-Management Terminals
With the support of Belltech, Banco Macro, one of the main banks in Argentina, implemented the “TAG” Smart Self-Service Digital Transformation Program (Self-Management Terminals), seeking to integrate the best of the physical and digital worlds. This offers customers an intuitive experience to carry out non-monetary transactions, such as queries and key management, giving them the best digital experience in branches.
- Improvements in customer experience and satisfaction.
- Greater operational efficiency.
- Greater security and accessibility.
AR
Alejandra Rodríguez | Digital Transformation Manager.
Moving towards a complete Digital Experience for its clients
Banco Macro, with the support of Belltech and Nuance, digitalized customer service through its virtual assistant “eMe”. Using AI technology “Nina”, “eMe” automates digital channels as the first point of contact, answering all queries in a fluid and natural way. This solution allows for efficient service delivery, reducing the load on the Contact Center and improving the user experience. With more than 135,000 monthly interactions, the assistant constantly adapts, optimizing processes and guaranteeing personalized service.
- Automation and efficiency.
- Process optimization and improving the user experience.
AR
Alejandra Rodríguez | Digital Transformation Manager.
Quality Commitment to Customers
At Belltech, we recognize that the quality of customer service and attention is fundamental to our success. We firmly believe that each interaction with our customers is an invaluable opportunity to build strong relationships and foster loyalty to our brand.
That is why we have implemented a strategy focused on service excellence, supported by objective and rigorous measurement processes. We use measurement standards such as Net Promoter Score® (NPS) and periodic satisfaction surveys to continuously evaluate the perception of our service.
These consultation tools allow us to identify areas of improvement and opportunities to strengthen our performance and ensure excellent service. In addition, through these mechanisms we obtain valuable feedback on the experience we deliver, which allows us to proactively adjust and improve our services.
2024 Results:
Customers surveyed:
Responses received:
NPS SCORE 2024
Committed to excellence
of our customers rate us with the highest score (9 or 10) and are considered Promoters.
We seek to maintain the rate of detractors trending at:
We are
+16 points
above the Technology industry average (NPS50)
Main Partners
technology Partners
Clients who trust us:
- TODOS
- ar
br- ch
co
ec- pe
ur
mx
Get to know our offices
Our coverage extends throughout Latin America, with local offices present in 8 countries, guaranteeing complete attention and excellent service for our clients.
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Argentina
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Brasil
+55 (11) 3155 6000
Av. Paulista, 2028 - CONJ 111, Bela Vista, São Paulo - SP, 01310-200
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Chile
+56 (2) 2584 1600
Apoquindo 4775, Piso 16, Santiago
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Colombia
+57 (1) 742 4600
Cra. 7 N° 155C-30, Piso 25, Bogotá
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Ecuador
+593 99 809 6477
Luxemburgo y Av. Portugal - Edificio Cosmopolitan (Piso 7), Quito
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México
+52 55 4555 4144
Av. Ejército Nacional 453, Piso 1, Col. Granada 11520, Cuidad de México
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Perú
+51 (1) 611 2600
Av. El Derby 055, Torre 3, Lima
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Uruguay
+598 (2) 901 5600
Victoria Plaza Office Tower - Plaza Independencia 759, Piso 2, Montevideo
ISO Certifications
Belltech is backed by ISO Certifications, seals that guarantee that our operations meet the highest quality standards globally. By having these certifications, we demonstrate our commitment to the search for innovation and excellence for the benefit of our clients, partners and communities.
| Chile |
|---|
| Colombia |
| Perú |
Quality Management System
| Chile | |
|---|---|
| Colombia | No. 0993 |
| Perú |
Security System System
| Chile | No. 0986 |
|---|---|
| Colombia | No. 0985 |
| Perú | No. 1031 |
Environmental Management System
| Chile | |
|---|---|
| Colombia | ECCO-0231/23-MA |
| Perú |
